The novel Coronavirus (COVID-19) has impacted many of your standard operating procedures and we are experiencing a higher than usual number of requests for remote network access. We want you to know that our engineers are working diligently to fulfill those requests and make sure your workflows continue as seamlessly as possible.
Here are a few things to be aware of as we navigate this together:
- In order for us to serve you most effectively, please submit all service requests (including remote network access) to the helpdesk via email or contact form.
- At this time, we are prioritizing remote network access requests and will handle other requests as our engineers work through the queue.
Thank you for your understanding as we work to provide you with timely and excellent IT support.
The DataVault Team
Photo: cdc.gov